- In April 2024, the Pakistan Telecommunication Authority (PTA) received 16,318 complaints from telecom consumers.
- Jazz, Telenor, Zong, and Ufone were among the telecom companies receiving the highest number of complaints.
- The PTA also addressed complaints against basic telephony and ISPs, with resolution rates of 98.4 percent.
In April 2024, the Pakistan Telecommunication Authority (PTA) played a pivotal role in addressing the concerns of telecom consumers, as revealed by official data. A total of 16,318 complaints were lodged against various telecom operators, highlighting the significance of regulatory oversight in ensuring consumer satisfaction within the telecommunications sector.
Among the complaints received, an impressive 99 percent were successfully resolved, reflecting the PTA’s commitment to effective resolution mechanisms. The grievances encompassed a spectrum of issues encountered by consumers, ranging from cellular mobile operators (CMOs) to internet service providers (ISPs).
Cellular mobile subscribers, constituting a substantial portion of the telecom subscriber base, accounted for the majority of complaints. Specifically, 15,883 complaints were registered against CMOs, with an outstanding resolution rate of 99.1 percent. Notably, Jazz, Telenor, Zong, and Ufone, prominent players in the telecom landscape, received 5,553, 2,705, 5,702, and 1,910 complaints, respectively. Impressively, these complaints were predominantly resolved, with rates exceeding 98 percent.
Beyond CMOs, complaints against basic telephony and ISPs were also addressed comprehensively. Despite being relatively fewer in number, each complaint received meticulous attention, with resolution rates of 98.4 percent and 92.5 percent, respectively.
This data underscores the effectiveness of the PTA in ensuring that telecom consumers’ grievances are promptly and efficiently addressed. By fostering a regulatory environment that prioritizes consumer welfare, the PTA continues to uphold the integrity and reliability of Pakistan’s telecommunications sector. As the telecommunications landscape evolves, the PTA’s unwavering commitment to consumer protection remains a cornerstone of industry oversight and regulation.